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Frequently Asked Questions

Please see below our Frequently Asked Questions

Business – FAQs

 

What is the SA Retailer Energy Productivity Scheme (REPS)?

The Retailer Energy Productivity Scheme (REPS) is a South Australian Government scheme that provides incentives for South Australian households and businesses to save energy and money. It achieves this by requiring electricity and gas retailers to establish energy productivity targets.

 

Who administers REPS?

The Essential Services Commission of South Australia administers REPS. The Minister for Energy and Mining sets the overall policy framework for REPS. More information is available on their website: ESCOSA – REPS FAQs

 

Am I a large energy user?

If your site (NMI) consumes over 160 MWh of electricity per year or in the last 12 months (which means your monthly bills will be approximately $4,000). You may be considered a large energy user. Trades Services SA will be able to tell from your electricity bill once you submit it with your application form

 

Are there additional requirements for large energy customers?

REPS requires large energy customers to contribute a minimum of $1.70 (incl. GST) per GJ saved by the upgrade. Small business customers (those who consume less than 160MWh in the last 12 months) must contribute a minimum of $33 (incl. GST) towards the upgrade.

 

Am I eligible for REPS?

REPS activities are available for eligible South Australian households and businesses where the same REPS activities have not been undertaken before and where inefficient appliances exist. Please submit the online application form and a member of our team will get back to you with info about your eligibility.

 

How do I access the scheme?

You can contact Trades Services SA on 1300 430 917, email reps@tssa.com.au or complete the online application form.

 

How much energy will I save?

This depends on the type and number of lights being replaced. For instance, if replacing fluorescent tubes with LED tubes, the energy savings per tube is ~ 24W (36W replaced with 12W). Old metal halide highbays typically use ~400 – 450W. These are replaced with ~110 – 120W LED highbays, saving significant electricity per light. As all installations are compliant with AS/NZS 1680, there is no loss of lumination; it may even be improved.

 

Is there a number that I can call to speak to someone?

Please call 1300 430 917 between 9–5 pm Monday to Friday to speak to the experienced staff

 

What are the REPS energy efficiency activities available?

We can provide a range of solutions for your home or business from LED Lighting, Hot Water upgrades, Air Conditioner installations, Ceiling Insulation upgrades and shower-head replacements. To see if you are eligible, please fill-in the application for and we will contact you.

 

What do I do if I have a problem with a REPS installation?

Contact our friendly customer service team on 1300 430 917 or email reps@tssa.com.au, explain the issue, installation date and address and we will make an assessment of your claim and contact you (if required) to arrange the repair or replacement.

 

What is a commercial lighting upgrade?

A commercial lighting upgrade involves replacing high pressure sodium, metal halide, fluorescent, halogen and/or incandescent globes with LED lighting that has equivalent light output.

 

What is a gigajoule?

Under REPS, the annual energy productivity targets and the savings per upgrade are expressed in normalised gigajoules (GJ) of energy. The TSSA specialist will calculate your energy savings when they visit your site for an obligation-free quote.

 

What is excluded?

New installations which don’t involve replacing existing, working lights aren’t eligible for REPS benefits and will be charged at market rates. Any additional parts or materials, electrical switchboard work or upgrades and/or scissor lift hire may also incur an additional cost, depending on the site and the size of the job.

Residential Home Energy – FAQs

 

What is the SA Retailer Energy Productivity Scheme (REPS)?

The Retailer Energy Productivity Scheme (REPS) is a South Australian Government scheme that provides incentives for South Australian households and businesses to save energy. It achieves this by requiring electricity and gas retailers to establish energy productivity targets.

 

Who administers REPS?

The Essential Services Commission of South Australia administers REPS. The Minister for Energy and Mining sets the overall policy framework for REPS. More information is available on their website: ESCOSA – REPS FAQs

 

Am I eligible for REPS?

REPS activities are available for eligible South Australian households and businesses where the same REPS activities have not been undertaken before. The free home energy products and free ceiling insulation are available only to Priority Group households (those that are pensioners, in financial hardship or renting a property costing less than $400 per week). All other households can receive the same activity but must contribute a minimum of $33 (inc GST) per household.

 

What is a Priority Group Household

Priority Group Households are those where a person holds one of the following current concession cards or rents a property less than $400 per week:

  • Pension Concession Card
  • Health Care Card (inc. low-income health care card)
  • TPI or War Widows Gold Repatriation Health Card
  • Gold Repatriation Health Card (EDA) Or
  • Is actively participating in an energy retailer hardship, energy concession program or payment plan
  • Is receiving the South Australian Government Energy Concession
  • Has been referred by a registered member of the South Australian Financial Counsellors Association (SAFCA)”

 

How do I access the scheme?

You can contact Trades Services SA on 1800 921 986, email reps@tssa.com.au or complete the online application form.

 

Is there a number that I can call to speak to someone?

Please call 1800 986 921 between 9–5 pm Monday to Friday (AEST) to speak to the experienced staff of our partner.

 

What do I do if I have a problem with a REPS installation?

Contact our friendly customer service team on 1800 986 921 or email reps@tssa.com.au, explain the issue, installation date and address and we will make an assessment of your claim and contact you (if required) to arrange the repair or replacement.

 

What are the REPS energy efficiency products available?

The products may include:

  • Swapping your inefficient light globes for LED A Bulbs
  • Replacing your shower heads with efficient, low flow alternatives
  • Installing Standby Power Controllers

 

Do you replace down lights?

We only provide down-light replacements in commercial properties.

Residential lighting is limited to the replacement of incandescent A bulbs (Edison screw or bayonet fittings globes) LED A-globes in households. We recommend calling the Essential Services Commission of SA (ESCOSA) on 1300 633 592 or The Energy Advisory Service on 1800 671 907 who may be aware of other participants offering a residential downlight service.

 

How long is the wait for an appointment?

Once your details have been lodged either via our online form or by contacting our office the wait for appointments can be approximately 2-3 weeks. Once you have been reached, our booking team will give you a call and arrange a time when you’re available for us to attend.

 

Do you attend rural or country areas?

For areas out of metropolitan Adelaide, they are added to a waitlist and once we have a technician scheduled to attend your area, we will give you a call and arrange a day and time to attend.

Hot Water Replacement – FAQs

 

What is the SA Retailer Energy Productivity Scheme (REPS)?

The Retailer Energy Productivity Scheme (REPS) is a South Australian Government scheme that provides incentives for South Australian households and businesses to save energy. It achieves this by requiring electricity and gas retailers to establish energy productivity targets.

 

Who administers REPS?

The Essential Services Commission of South Australia administers REPS. The Minister for Energy and Mining sets the overall policy framework for REPS. More information is available on their website: ESCOSA – REPS FAQs 

 

How do I access the scheme?

You can contact Trades Services SA on 1300 430 917, email reps@tssa.com.au or complete the online application form Solar Hot Water or Gas Hot Water.

 

Can you please provide a quote?

Fill in the form with your contact details for a free, no obligation quote, and one of your friendly staff will contact you to discuss further Solar Hot Water or Gas Hot Water.

 

Is there a number that I can call to speak to someone?

Please call 1300 430 917 between 9–5 pm Monday to Friday (AEST) to speak to the experienced staff of our partner, Trades Services SA.

  

What do I do if I have a problem with a REPS installation?

Contact our friendly customer service team on 1300 430 917 or email reps@tssa.com.au, explain the issue, installation date and address and we will make an assessment of your claim and contact you (if required) to arrange the repair or replacement.

  

Do you attend rural or country areas?

At this time, we do only have technicians available in Adelaide Metropolitan and close surrounding (within 1-1.5 hour travel of Adelaide CBD). Anything further may incur travel charges.